Video Keeps Restarting

Problem:

The video keeps starting over from the beginning after 5 or 15 minutes.

Solution for Chromecast Users:

This problem is typically a compatibility issue caused by older chromecast devices that do not support 1080p content, or transition cleanly between 25 and 30fps content.

To solve the issue, we recommend that you lower the video quality of the stream. You can find instructions here: 

How to Change Playback Quality

Solution for Non-Chromecast Users (or if the above doesn't work):

The likely culprit is a connectivity issue. Please email [e-mail] to troubleshoot. To expedite our help, please provide specific details about how you are using Marquee, including what devices and apps you are using.

Other Possibilities:

1. Make sure you are using the most recent version of the app, or if using a browser, that your browser is supported
2. Check to make sure your device is connected to the proper router